Redline IT… IT done your way

Concentrate on growing your business

and leave the IT to us

WHAT WE DO

Help Desk

  • Procurement
  • User Support
  • End-point Security

Server Management

  • Server Infrastructure
  • Mission Critical Services
  • Server Performance Tuning

Network Management

  • Design, Installation & Management
  • Network Security
  • Emergency Response

Cloud Services

  • Cloud Vendor Management & Integration

 

Procurement

  • Order, deliver and setup new computers to company specifications
  • Software License Management
  • PC Reporting, including asset tracking and software license surveys
  • Technology steering and architecture

User Support

  • Support for MacOS, Windows, mobile devices, printers, scanners and peripherals
  • How-to questions
  • Optimise desktop performance and ensure reliable performance of operating systems and applications
  • Ensure access to user documents

Endpoint Security

  • Anti-virus and anti-malware software provided, managed and audited
  • Updates and security patches administrated
  • Workstation monitoring and alerts
  • Strategy consulting on major IT decisions

Server Infrastructure

  • Management and support of existing servers
  • Convert physical infrastructure to virtual infrastructure
  • Server sizing, procurement, installation and configuration
  • Hyper-V architecture, installation and management
  • vSphere ESXi architecture, installation and management
  • Veeam virtual machine backups and migrations

Mission Critical Services

  • 24×7 server monitoring and onsite response
  • Customised disaster preparedness, data-backup and data-recovery
  • Server access security review and best practices

Server Performance Tuning

  • Resource monitoring such as memory, storage and other performance drivers
  • Server optimisation, log file management, database maintenance etc
  • Updates and security patches administered
  • Event log review and alerting

Design, Installation & Management

  • Wireless network performance and tuning
  • Setup of network connected devices
  • WiFi survey, analysis and troubleshooting

Network Security

  • Firewall lockdown, configuration and auditing
  • VPN setup and monitoring
  • Windows Active Directory design and management
  • Implement network authentication technologies – AD, RADIUS and LDAP

Emergency Response

  • Third-party vendor management and emergency response
  • Custom security configurations and auditing

Cloud Vendor Management & Integration

  • Microsoft Office 365

mydayjobicon

IT is my day job

 

What Can I Outsource Now

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IT is not my day job!

 

Get This Off My Plate

Who We Are

When we decided to start Redline, we didn’t want to assume anything. Mostly, we didn’t want to start by thinking we knew it all and therefore we knew what our potential clients wanted. So we asked our first few clients a very simple question:

What do you really want in an IT provider?

The answers were surprising simple. To a company, they were some variation of the following:

  • If its broken, fix it quickly
  • If it’s a bigger problem, give me regular updates as to progress
  • I don’t want to have to deal with an online “ticketing system”… I want to be more than a “number”
  • I want to know the person Im dealing with and be able to understand their accent and I want them to know my name
  • I want it cheaper

So in real world terms, what does this mean? It means we’ve developed all our systems, processes and fulfilment ideas around answering those 5 key answers. It means, if you’re a 5 – 25 user business, then Redline Technology Group will manage your IT so you never have to worry about it again. IT may not be you’re bread-and-butter, but it’s ours, and we’re awesome at it.

Our team has decades of experience working with small to medium sized businesses who know the importance of technology, and our clients expectations of “just wanting it to work.”

We will proactively manage your networks and IT systems so you can focus on your core business and keep it growing.

HOW YOU WIN

FINANCIALLY

Simply put, we have strived to come up with a financial model that is simple and just works. No over the top hourly rates and no over the top monthly support charges. The reality is, once your IT system is bedded in and working fine, we don’t really have that much work to do! We know this, you know this, so why the exorbitant charges that other IT providers charge?

And yes it gets even better than that… Here at Redline, we’ve developed a unique “rebate model” that enables you to accumulate “credit” with us for when everything has been running fine and you have not had to use our services for troubleshooting. This enables you to use this credit towards upgrading and expanding your business IT which in turn will keep your business running even more efficiently.

STRATEGICALLY

Redline can provide CIO-level strategic planning and the cumulative knowledge of an entire team of IT pros whose goal is to find the best solution for YOUR business, rather than a one-size-fits-all approach.

PERSONALLY

Redlines commitment to your satisfaction through fixed monthly fees, our friendly staff and unique rebate model means all you need to worry about is whether or not your IT works right now. If it doesn’t, we will fix it ASAP and if there nothing for us to do, we will give you some of your money back.

What more can you ask for in an IT provider…

Client Testimonials

Redline IT… IT done your way

Concentrate on growing your business and leave the IT to us

Get started today

Fill out the form, and we’ll get back to you quickly

You’re an IT professional but you need a solid
team to back you up and help. That’s where Redline comes in.
Contact us today to find out how we can help with anything from
strategy consultation to VPN setups to 24×7 server monitoring and much more.

If you don’t normally handle IT but sometimes it falls to you,
or if you simply need help with outsourcing IT expertise, contact us today.

Redline can help with user support, network security,
mission critical services, and much more.
And the best part is we handle all the technical details
so you don’t have to.